Gros litige avec HangDian, commerce d’outillage sur AliExpress.

J’ai commandé au mois de juillet et je ne suis ni livré, ni remboursé au mois de décembre.

Voici nos échanges :

02/07 23:41
Numéro de commande:
8016329372394600
HENGDIAN 12V 16V 20V Cordless Drill Electric Screwdriver Mini Wireless Power Driver DC Lithium-Ion Battery 3/8-Inch
Quantité: 1 Total: US $46.24
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11/09 12:09
HENGDIAN
你好,朋友。物流公司告诉我们联系不上你,产品投递失败。我们已经给你重新派送,请你注意查收
Hello, friend. The logistics company told us that we couldn’t contact you and the product delivery failed. We have sent it to you again, please check it carefully
Alibaba Translation
Your query has now been assigned to null null .
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12/09 18:31
ok thank you i’m waiting eagerly 🙂
for contacting me it’s easy +33 (0)6 15 60 61 41
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HENGDIAN
好的,朋友。我们会反馈给物流公司
OK, my friend. We will give feedback to the logistics company
Alibaba Translation
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13/09 06:57
HENGDIAN
你好,朋友。我刚刚物流公司联系我,你的产品8月20已经抵达,因为派送人员多次联系你无果,在放置了14天后,导致产品已经被退回到海外仓库。
Hello, friend. I just contacted me by the logistics company. Your product arrived on August 20, because the delivery personnel contacted you many times but failed. After 14 days of storage, the product has been returned to the overseas warehouse.
Alibaba Translation
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我们这边可以要求物流公司再次派送,费用我们帮你承担,请你注意查收[Smile]
We can ask the logistics company to deliver it again, and we will bear the cost for you. Please check it carefully [Smile]
Alibaba Translation
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14/09 07:49
HENGDIAN
你好,朋友。我们已经安排物流公司重新给你发货,目前产品正在退回海外仓的路上,抵达海外仓后将重新给你派送。
Hello, friend. We have arranged the logistics company to re-deliver the goods to you. Currently, the products are on the way back to the overseas warehouse and will be re-delivered to you upon arrival in the overseas warehouse.
Alibaba Translation
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16/09 12:52
MOI
ok, but « because the delivery personnel contacted you many times but failed » appears not really true. My phone number in France 06 15 60 61 41. Thanks 🙂
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16/09 13:00
我们已经联系物流公司给你重新派送了
We have contacted the logistics company to resend the delivery for you.
Alibaba Translation
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11/10 14:15
MOI
Hi, may you tell me where is the delivery ? Thanks
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13/10 18:34
MOI
Hi, may you tell me where is the delivery ? Thanks
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14/10 06:32
HENGDIAN
朋友,我们联系物流公司已经给你重新派送了。稍等我们问下包裹现在到哪了
Friend, we have contacted the logistics company and sent it to you again. Wait a minute. Let’s ask where the package is now.
Alibaba Translation
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14/10 16:32
MOI
ok
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18/10 19:46
MOI
any news ?
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20/10 21:57
MOI
It’s too long, may your refund me, please ?
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HENGDIAN
朋友,明天回公司给你处理可以吗?现在下班了不在公司
My friend, can I go back to the company tomorrow to deal with it for you? I’m off duty now and I’m not in the company
Alibaba Translation
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20/10 22:07
MOI
ok
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22/10 13:04
MOI
I’m sorry but without a response quickly I will have to open a dispute
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22/10 13:21
HENGDIAN
非常抱歉,朋友。物流公司非常不负责,我们多次联系他们都没有解决问题。你可以申请退款,我们会把钱退还给你
I’m very sorry, friend. The logistics company is very irresponsible. We have contacted them many times and they have not solved the problem. You can apply for a refund, and we will return the money to you.
Alibaba Translation
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朋友,我们已经更换了其他的物流公司,你可以重新购买,我们会及时给你发货
My friend, we have changed other logistics companies. You can buy them again and we will deliver them to you in time.
Alibaba Translation
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22/10 13:53
MOI
if you answer quickly as now, you have my confidence. I let you choose for a new expedition or refund
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HENGDIAN
朋友,你可以先申请退款,然后重新购买,我们会给你重新发送
Friend, you can apply for a refund first, then buy again, we will send it to you again
Alibaba Translation
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MOI
ok
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22/10 14:52
MOI
i don’t find how to start the refund on this website, may you do this by paypal (référence paypal) ?
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HENGDIAN
朋友,我们重新给你发送,并且提供给你运单号,这样就不需要申请退款了,这样可以吗?
Friend, we will send it to you again and provide you with the waybill number, so there is no need to apply for a refund, is that OK?
Alibaba Translation
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MOI
yes but for another adress : (nouvelle adresse communiquée)
as that adress is more closer of a french big city i think it will be more efficient
However I can help you find the previous shipment but I would need the French tracking number
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HENGDIAN
朋友,那你再纠纷里面可以申请退款。然后重新购买吧。我们也担心再次出错
Friend, you can apply for a refund in the dispute. Then buy it again. We are also worried about another error.
Alibaba Translation
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MOI
Like I said above… i don’t find how to start the refund on this website, may you do this by paypal (adresse email communiquée) ?
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HENGDIAN
我们没办法主动退款,朋友。需要你申请退款,通过订单进行退款
We can’t take the initiative to refund, friend. You are required to apply for a refund. You can apply for a refund through the order.
Alibaba Translation
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MOI
I can’t because I’m out of time for waiting too long to claim
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22/10 15:36
MOI
DPD tells me the package was wrongly addressed and returned to you
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HENGDIAN
产品退回物流公司的海外仓库里了,需要他们处理,我们已经联系了物流公司,但是他们的处理速度很慢
The product has been returned to the overseas warehouse of the logistics company and needs their handling. We have contacted the logistics company, but their handling speed is very slow.
Alibaba Translation
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请你核实一下你的地址是否正确?
Please check whether your address is correct?
Alibaba Translation
————————————————
22/10 15:45
MOI
I prefer another address, where delivery will be easier if possible
(nouvelle adresse communiquée)
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HENGDIAN
现在的这个地址有问题吗?是否正确?
Is there a problem with the current address? Is it correct?
Alibaba Translation
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MOI
I will live more often with my partner in Massieux
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HENGDIAN
我们尝试一下,朋友
Let’s have a try, friend
Alibaba Translation
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MOI
Thanks, this adress is closer a french big city so i think it will be more easier
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HENGDIAN
好的,朋友。非常抱歉给你带来困扰
OK, my friend. I am very sorry to bother you
Alibaba Translation
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MOI
It’s ok [Smile]
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24/10 13:21
MOI
Hi, may you give me the tracking number of the parcel ? I will have a look on the delivery this time. Thank you
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26/10 16:19
MOI
Hi, may you give me the tracking number of the parcel ? I will have a look on the delivery this time. Thank you
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HENGDIAN
物流公司反馈给我们正在等待退件信息
Logistics company feedback to us waiting for return information
Alibaba Translation
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10/11 22:44
MOI
Hi, may you give me the tracking number of the parcel ? I will have a look on the delivery this time. Thank you
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11/11 06:19
HENGDIAN
非常抱歉,朋友。物流公司没有回复我们确切消息。您申请退款吧,我们会把钱退还给你。
I’m very sorry, friend. The logistics company did not reply to our exact message. Please apply for a refund, we will return the money to you.
Alibaba Translation
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11/11 12:59
MOI
as I told you a few days ago, and as I have accepted your request to wait a little too long, I can no longer claim a refund on my own. On the other hand, you can reimburse me without problem by Paypal for example on my email (adresse email)
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HENGDIAN
抱歉,朋友。我们会想办法给你处理
Sorry, friend. We will find a way to deal with it for you
Alibaba Translation
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11/11 13:11
MOI
Ok, what i have to do ?
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HENGDIAN
我们会把你的情况报告给我们经理,请您耐心等待
We will report your situation to our manager, please wait patiently
Alibaba Translation
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朋友,现在我们店铺正在做双11大促活动,价格最低。你可以选购其他的产品,我给经理申请把您之前的电钻一起重新发送。我们现在已经更换了新的物流公司,您不用担心物流的问题了
My friend, now our store is doing the double 11 promotion, and the price is the lowest. You can choose other products, and I will apply to the manager to resend your previous electric drill together. We have changed a new logistics company now, you don’t have to worry about the logistics problem
Alibaba Translation
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15/11 12:59
MOI
ok, i will do it
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HENGDIAN
好的,朋友
OK, friend
Alibaba Translation
————————————————
15/11 13:22
MOI
I do not understand, the same product has become more expensive despite the promotion displayed. I don’t see anything of interest to order. I could have recommended the same product if it had been cheaper or so an extra battery but I don’t see anything like this
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15/11 13:39
HENGDIAN
因为之前活动,价格有优惠。现在活动结束了,恢复正常价格了
Because of the previous activities, the price is favorable. Now the activity is over and the price is back to normal.
Alibaba Translation
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MOI
Ok, i understand but so i have nothing to order. About the delivery of my parcel, DPD tell that : Hello. We have received your e-mail in good order and we thank you for it. Unfortunately your package has been returned to the sender. Please contact the sender to make a new appointment. Yours truly Kind regards / Met vriendelijke groeten / Sincères salutations, DPD Team’ Customer Care | Sales & Marketing T. +3270 222 222 |
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Can you just send my order back to me?
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15/11 13:59
HENGDIAN
我需要跟精力解释并申请
I need to explain and apply with energy
Alibaba Translation
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16/11 13:58
MOI
Hello, I have ordered from you. I have not received the package that was returned to you. You did not refund or return the package to me. Can you tell me which of these two solutions you choose? I have been very patient since August. I would now like it to speed up. Thx
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17/11 09:00
MOI
any news ?
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17/11 14:11
MOI
Can you confirm to me that you do not intend to reimburse me for the screwdriver that I paid for and that you sent by mistake to Belgium instead of sending it to France? (and who was sent back to you)? I need to know this before I use any other means for you to give me my money back. Thank you
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17/11 14:19
HENGDIAN
朋友,非常抱歉。我们联系了之前的物流公司。他们的反馈速度非常慢。我们决定重新给你发送一个新的机器,这样可以吗?
My friend, I am very sorry. We contacted the previous logistics company. Their feedback is very slow. We decided to send you a new machine again, is that OK?
Alibaba Translation
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非常抱歉这些天给你带来的不便与困扰
I am very sorry for the inconvenience and trouble these days.
Alibaba Translation
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17/11 14:41
MOI
Ok, send me another machine and if you can give me the shipping number I will be able to both have confirmation of the shipment and the possibility of tracking the delivery in case of error. Tell me please when you start the expedition. Thanks
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HENGDIAN
朋友,发送之后我们会给你物流单号。这一次我们会使用其他的物流公司给你送货
Friend, we will give you the logistics number after sending. This time we will use other logistics companies to deliver goods to you
Alibaba Translation
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19/11 13:00
MOI
Hi, may you confirm to me that you shipped the package and can you give me the tracking number? Thank you
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19/11 13:16
HENGDIAN
你好,朋友。你的产品明天可以包装完毕,非常抱歉,因为11.11日的订单太多了,明天我会把物流单号给你,并为你拍张照片[Smile]
Hello, friend. Your product can be packaged tomorrow, I am very sorry, because there are too many orders on the 11.11th, I will give you the logistics number tomorrow, and take a photo for you [Smile]
Alibaba Translation
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26/11 15:23
MOI
Hi, can you confirm the shipment to me and give me the tracking number? Thank you
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27/11 15:22
MOI
please ?
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27/11 18:08
MOI
may you give me some news ?
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27/11 20:41
HENGDIAN
朋友,我们帮你查一下
Friend, let’s help you check
Alibaba Translation
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28/11 11:39
MOI
I don’t understand how you operate. One day you tell me that you are resending the package to me and another day you seem to know nothing about this matter. Can you tell me yes or no if you plan to deliver to me?
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28/11 17:40
MOI
no answer ?
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28/11 18:19
MOI
Can you answer me and tell me whether or not you will send me the order I paid for?
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30/11 12:01
MOI
Hi, should I put negative reviews on HengDian (and AliExpress) wherever I can, or do I still have a chance to receive my order?
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HENGDIAN
朋友,我们正在安排发送。非常抱歉让你等待这么久
Friend, we are arranging to send. I am very sorry to keep you waiting so long
Alibaba Translation
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04/12 11:09
MOI
Hi, may you tell me if you sent me my order and may you give me the tracking number please, thx
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05/12 21:10
MOI
I am starting to get very angry for the five months that I ordered. I assure you that you will lose much more in credibility if you do not hurry to deliver to me
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Hier 11:41
MOI
Can you tell me if your intention is to steal the money from my order without delivering?
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12:57
MOI
Je ne sais pas si vous vous rendez compte de l’image que vous donnez du commerce chinois. Est-ce normal de ne pas livrer un client qui paye ? Est-ce normal de ne pas lui répondre ? Faut-il absolument que j’écrive à M Zhang et aux autorités du commerce à Beijing pour expliquer comment vous travaillez ? Faut-il que je recopie tous nos échanges et que j’y ajoute le trajet du colis que j’ai commandé en France et qui est parti en Belgique avant de revenir chez vous ? Faut-il que j’explique en français, en anglais et en espagnol sur Facebook et Twitter et aussi sur tous les sites internet que je gère comment vous travaillez ? Je vous donne exactement 24 heures order # 8016329372394600 Tracking # SFC2QW7581007030003
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HENGDIAN
朋友,你有paypal收款账户吗?我们可以把钱直接退还给你
Friend, do you have a paypal payment account? We can return the money directly to you
Alibaba Translation
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因为现在疫情影响非常严重,物流费用上涨。非常抱歉
Because of the serious impact of the epidemic, logistics costs have risen. Sorry
Alibaba Translation
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13:21
MOI
my paypal account is (adresse email), I told you here weeks ago
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HENGDIAN
抱歉,朋友。是我们的问题,没能给你及时处理
Sorry, friend. It’s our problem. I can’t handle it in time
Alibaba Translation
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MOI
OK, give me the money back on (adresse email) and, please, tell me when it’s done
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HENGDIAN
好的,朋友
OK, friend
Alibaba Translation

Parcours du colis d’après le site parcelsapp.com

• 22 Oct 2020 11:44
Livré. Flémalle, Belgique
DPD
• 22 Oct 2020 11:44
Retour à l’envoyeur Flémalle, Belgique
DPD
• 22 Oct 2020 09:19
En cours de livraison. Flémalle, Belgique
DPD
• 22 Oct 2020 04:45
Au dépôt . Flémalle, Belgique
DPD
• 21 Oct 2020 18:38
Colis en route. Londerzeel, Belgique
DPD
• 20 Oct 2020 13:04
Colis en route. Chilly Mazarin, France Métropolitaine
DPD
• 20 Oct 2020 13:04
En transit Chilly Mazarin, France Métropolitaine
DPD
• 20 Oct 2020 00:47
Colis en route. Brie Comte Robert, France Métropolitaine
DPD
• 19 Oct 2020 13:48
Colis réacheminé. Gerzat, France Métropolitaine
DPD
• 13 Oct 2020 09:26
Colis réacheminé. Gerzat, France Métropolitaine
DPD
• 29 Sep 2020 04:15
Au dépôt . Gerzat, France Métropolitaine
DPD
• 26 Sep 2020 10:14
En cours de livraison. Gerzat, France Métropolitaine
DPD
• 26 Sep 2020 05:04
Au dépôt . Gerzat, France Métropolitaine
DPD
• 25 Sep 2020 13:53
Colis en route. Chilly Mazarin, France Métropolitaine
DPD
• 24 Sep 2020 19:03
En transit. Mechelen, Belgique
DPD
• 17 Sep 2020 10:41
Commande transmise à DPD Centre de données DPD
DPD
• 17 Sep 2020 10:41
Colis remis à DPD Centre de données DPD
DPD
• 07 Sep 2020 14:28
Delivered.(Return to sender)
SFC – SendFromChina
• 07 Sep 2020 08:39
Out for delivery.(Return to sender)
SFC – SendFromChina
• 07 Sep 2020 05:47
At parcel delivery centre.(Return to sender)
SFC – SendFromChina
• 04 Sep 2020 17:30
In transit.(Return to sender)
SFC – SendFromChina
• 04 Sep 2020 04:49
In transit.
SFC – SendFromChina
• 03 Sep 2020 21:49
In transit.
SFC – SendFromChina
• 03 Sep 2020 15:32
Parcel redirected. Return shipment / return to consignor.
SFC – SendFromChina
• 03 Sep 2020 14:32
Parcel redirected. Return shipment / return to consignor.
SFC – SendFromChina
• 03 Sep 2020 08:32
Parcel redirected. Return shipment / return to consignor.
SFC – SendFromChina
• 20 Aoû 2020 10:03
Out for delivery.
SFC – SendFromChina
• 20 Aoû 2020 10:03
Out for delivery. Gerzat (FR)
SFC – SendFromChina
• 20 Aoû 2020 04:42
At parcel delivery centre.
SFC – SendFromChina
• 20 Aoû 2020 04:42
At parcel delivery centre. Gerzat (FR)
SFC – SendFromChina
• 20 Aoû 2020 03:42
At parcel delivery centre.
SFC – SendFromChina
• 20 Aoû 2020 03:03
Out for delivery.
SFC – SendFromChina
• 19 Aoû 2020 21:42
At parcel delivery centre.
SFC – SendFromChina
• 19 Aoû 2020 15:01
In transit.
SFC – SendFromChina
• 19 Aoû 2020 15:01
In transit. Chilly Mazarin (FR)
SFC – SendFromChina
• 19 Aoû 2020 14:01
In transit.
SFC – SendFromChina
• 19 Aoû 2020 08:01
In transit.
SFC – SendFromChina
• 18 Aoû 2020 23:56
In transit.
SFC – SendFromChina
• 18 Aoû 2020 23:56
In transit. Mechelen (BE)
SFC – SendFromChina
• 18 Aoû 2020 22:56
In transit.
SFC – SendFromChina
• 18 Aoû 2020 16:56
In transit.
SFC – SendFromChina
• 18 Aoû 2020 13:00
Arrived shipping partner facility, awaiting last mile delivery
SFC – SendFromChina
• 17 Aoû 2020 23:26
Customs cleared
SFC – SendFromChina
• 12 Aoû 2020 09:36
Shipment in Transit at Duisberg
SFC – SendFromChina